Terms and Conditions
Terms and Conditions
Vancouver Best Limo
Effective Date: 22 April 2026
These Terms and Conditions govern your use of the Vancouver Best Limo website and services. By booking or using our services, you agree to these terms.
Services
Vancouver Best Limo provides chauffeur-driven transportation services in Vancouver and surrounding areas. Services include airport transfers, hourly bookings, event transportation, and customized travel.
All bookings are subject to availability and confirmation.
Booking and Confirmation
• All bookings must be made through our website, phone, or email
• A booking is not confirmed until you receive confirmation from our team
• You must provide accurate and complete information at the time of booking
We reserve the right to refuse or cancel bookings with incomplete or incorrect details.
Pricing and Payments
• Prices displayed are starting rates and may vary based on distance, time, and service type
• Final pricing will be confirmed after reviewing your booking request
• Payment terms will be communicated during booking confirmation
We reserve the right to adjust pricing if booking details change.
Cancellations and Refunds
• Cancellation policies will be communicated at the time of booking
• Late cancellations or no-shows may be subject to charges
• Refunds, if applicable, will be processed based on the agreed cancellation terms
Waiting Time and Delays
• Waiting time may be charged if the passenger is not ready at the scheduled pickup time
• For airport pickups, we may allow a reasonable grace period based on flight details
• Additional waiting time will be billed accordingly
Passenger Responsibilities
Passengers agree to:
• Arrive on time for scheduled pickups
• Treat vehicles and drivers with respect
• Follow all applicable laws and safety guidelines
• Not engage in illegal, unsafe, or disruptive behavior
We reserve the right to terminate service if these conditions are violated.
Vehicle Usage
• Vehicles must not be damaged, misused, or soiled
• Smoking, illegal substances, and hazardous materials are strictly prohibited
• Any damage or excessive cleaning required will be charged to the customer
Liability
• Vancouver Best Limo is not responsible for delays caused by traffic, weather, road conditions, or events beyond our control
• We are not liable for loss or damage to personal belongings left in the vehicle
• Our liability is limited to the amount paid for the service
Service Changes
We reserve the right to:
• Substitute a vehicle with a similar or upgraded option if necessary
• Modify or cancel bookings due to operational reasons or unforeseen circumstances
Customers will be informed of any major changes.
Website Use
• All content on this website is for informational purposes only
• You agree not to misuse, copy, or disrupt the website
• We are not responsible for technical errors or interruptions
Privacy
Your use of our services is also governed by our Privacy Policy. By using our website, you agree to how we collect and use your information.
Governing Law
These Terms and Conditions are governed by the laws of British Columbia, Canada.
Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
Contact Information
For questions or concerns, contact us:
Phone: +1 (778) 710-8410
Email: info@vancouverbestlimo.com